Contact Star Eon Home Care

Have questions about home care or our services?
Send us a message and our care team will respond as soon as possible.

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We’re Here to Help — Contact Star Eon Homecare

Have questions about our services or need immediate assistance?
Our care team is ready to help — reach out and we’ll respond within 24 hours.

Call Us

(408) 503-3855
24hours/7days

Email Us

[email protected]

Here Are Answers to Common Questions

What is non-medical home care?

Non-medical home care means personal assistance and companionship that help with everyday living — not medical treatment — so your loved one can stay safe and comfortable at home.

Who can benefit from your services?

Seniors, adults recovering from illness or surgery, or anyone who needs companionship, daily reminders, or help around the home can benefit from our support.

How do you ensure the safety and quality of care?

Every caregiver is carefully screened, background-checked, and trained. We also perform regular supervisory visits and family check-ins to ensure consistent, high-quality care.

Are your caregivers licensed and trained?

Yes. All team members meet state requirements for non-medical in-home care and complete orientation and ongoing training focused on safety, communication, and dignity.

What is the process to start services?

It begins with a simple conversation. We’ll schedule a free in-home or phone consultation to learn about your loved one’s needs, create a personalized care plan, introduce a compatible caregiver, and start services when you’re ready.

How quickly can care services begin?

We can often begin within just a few days of your consultation — sooner if needed. Our goal is to make the transition smooth and stress-free for your family.

Can we meet the caregiver before services start?

Absolutely. We encourage families to meet or speak with their caregiver in advance to build comfort and trust from day one.

Can we adjust or pause services if needed?

Yes. You can add, reduce, or pause services anytime without long-term contracts. We design care around your changing schedule and preferences.

How are services paid for?

Services are provided on a private-pay basis. We offer transparent hourly rates and flexible scheduling so families can choose the level of support that best fits their needs and budget.

Do you provide care for couples or multiple family members?

We do. We can create one coordinated care plan to support both individuals in the same home, keeping routines and companionship consistent.

Still have questions? Contact us!