Privacy Policy
Effective Date: [February 14, 2025]
Last Updated: [October 31, 2025]
Star Eon Homecare LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, and safeguard information through our website https://www.stareonhomecare.com (“Site”) and in the course of providing non-medical in-home care and related staffing services.
1. Who We Are
Business Name: Star Eon Homecare LLC
Address: 696 Glen Ct., Milpitas, CA 95035
Email: [email protected]
Phone: (408) 503-3855
We are a California-based non-medical in-home care and staffing agency. We do not provide medical or nursing services and we do not bill insurance.2. Information We Collect
A. Client Inquiries
When you complete our online contact or service-request forms, we may collect:
Name, phone number, email, and address
Requested care type (e.g., bathing, mobility help, errands, companionship)
Scheduling preferences or general notes about care needs
B. Employment Applications
When you submit information through our Careers page, we may collect:
Contact details, résumé, certifications, and work eligibility
References and availability information
C. Automatic Data and Cookies
Our Site may collect standard technical data (browser type, IP address, pages visited).
We and our service providers (GoHighLevel CRM, Google Analytics, Facebook Pixel—if activated) may use cookies or similar tools to operate the site, measure traffic, and improve performance.
You can manage cookies in your browser settings; disabling them may limit some functionality.3. How We Use Information
We use information to:
Respond to service or employment inquiries
Schedule consultations and deliver non-medical care services
Communicate by phone, text, or email about requested services
Evaluate employment eligibility and contact applicants
Send newsletters or updates (only with consent; you may unsubscribe anytime)
Improve our Site, marketing, and client experience
We do not sell or rent personal data to anyone.4. How We Share Information
We may share information only with:
Trusted service providers that help us operate the Site or our business (e.g., GoHighLevel for forms/CRM, Google Workspace for email, secure background-check partners for hiring).
Legal or safety purposes if required by law or to protect rights, safety, or property.
All third-party processors act under confidentiality agreements and use information solely for our business purposes.
5. Data Storage and Security
We maintain administrative, technical, and physical safeguards:
Digital data stored in password-protected GoHighLevel and Google Workspace accounts.
Access limited to authorized personnel only.
While no system is completely secure, we follow reasonable security procedures consistent with California Civil Code §1798.81.5.6. Retention of Information
We retain personal information only as long as necessary for the purpose collected or as required by law (typically 3 years for client inquiries and 5 years for employment records). We securely delete or anonymize data when it is no longer needed.
7. Your Privacy Rights (California Residents)
Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), you have the right to:
Request access to the personal information we hold about you.
Request deletion of your information (with lawful exceptions).
Correct inaccurate data.
Opt out of data sharing for advertising (we currently do not sell or share personal data for monetary gain).
To exercise any of these rights, contact us at [email protected] or (408) 503-3855. We will verify your identity before processing a request.8. Children’s Privacy
Our services and website are intended for adults. We do not knowingly collect information from individuals under 16 years of age. If you believe we have inadvertently received such data, please contact us for deletion.
9. Email and Marketing Communications
If you subscribe to updates, we comply with the CAN-SPAM Act: every email includes an unsubscribe link, and we honor opt-out requests promptly.
10. Third-Party Links
Our Site may contain links to other websites. We are not responsible for their content or privacy practices. Review each site’s policy before providing personal information.
11. Changes to This Policy
We may update this Privacy Policy periodically. The “Last Updated” date at the top indicates the latest revision. Material changes will be posted on this page.
12. Acceptance of Policy
By using this Site, you acknowledge and agree to this Privacy Policy. If you do not agree, please discontinue use of the Site.
13. Contact Us
If you have questions about this Privacy Policy or your personal information, contact us at:
Star Eon Homecare LLC
696 Glen Ct., Milpitas, CA 95035
📧 [email protected] 📞 (408) 503-3855
Here Are Answers to Common Questions
What is non-medical home care?
Non-medical home care means personal assistance and companionship that help with everyday living — not medical treatment — so your loved one can stay safe and comfortable at home.
Who can benefit from your services?
Seniors, adults recovering from illness or surgery, or anyone who needs companionship, daily reminders, or help around the home can benefit from our support.
How do you ensure the safety and quality of care?
Every caregiver is carefully screened, background-checked, and trained. We also perform regular supervisory visits and family check-ins to ensure consistent, high-quality care.
Are your caregivers licensed and trained?
Yes. All team members meet state requirements for non-medical in-home care and complete orientation and ongoing training focused on safety, communication, and dignity.
What is the process to start services?
It begins with a simple conversation. We’ll schedule a free in-home or phone consultation to learn about your loved one’s needs, create a personalized care plan, introduce a compatible caregiver, and start services when you’re ready.
How quickly can care services begin?
We can often begin within just a few days of your consultation — sooner if needed. Our goal is to make the transition smooth and stress-free for your family.
Can we meet the caregiver before services start?
Absolutely. We encourage families to meet or speak with their caregiver in advance to build comfort and trust from day one.
Can we adjust or pause services if needed?
Yes. You can add, reduce, or pause services anytime without long-term contracts. We design care around your changing schedule and preferences.
How are services paid for?
Services are provided on a private-pay basis. We offer transparent hourly rates and flexible scheduling so families can choose the level of support that best fits their needs and budget.
Do you provide care for couples or multiple family members?
We do. We can create one coordinated care plan to support both individuals in the same home, keeping routines and companionship consistent.
Still have questions? Contact us!
(408) 503-3855
696 Glen Ct., Milpitas CA 95035
CA HCO License #: 434700227
© 2025 Star Eon Homecare LLC. All rights reserved.
Non-medical in-home caregiver services in California.
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